Shipping policy-99

Thank you for shopping with SAKURA Range hood company. This Shipping Policy explains our order processing, delivery estimates, tracking, address changes, and procedures for delayed or missing packages.

1. Shipping Area

We currently ship to eligible addresses within the United States. Available shipping destinations and any applicable shipping charges will be displayed during checkout.

We do not ship to locations that our carriers cannot safely or legally serve. Certain oversized, heavy, hazardous, or restricted tools may have additional shipping limitations.

2. Three-Day Delivery

Eligible orders are expected to be delivered within 3 business days after the order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding federal holidays. The three-business-day estimate includes normal order processing and carrier transit time.

Example: If an eligible order is confirmed on Monday, its expected delivery date is Thursday, provided there is no federal holiday or carrier disruption.

The estimated delivery date shown at checkout or in the order confirmation will apply to your purchase.

3. Order Processing

Orders are reviewed, prepared, and dispatched as quickly as possible. Orders placed on weekends or federal holidays begin processing on the next business day.

We may contact you if:

Your shipping address is incomplete or cannot be verified
Payment authorization requires additional review
An item becomes unavailable
The order contains an oversized or restricted product

Any unusual delay affecting your order will be communicated using the email address provided at checkout.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed before you complete your purchase. Customers will not be charged undisclosed shipping fees after an order is placed.

Any expedited, oversized-item, or location-based delivery charge will also be disclosed at checkout.

5. Order Tracking

When your order ships, we will send a shipping confirmation email containing the available tracking information.

Tracking activity may take up to 24 hours to appear after the carrier receives the package. If tracking does not update after that period, please contact us for assistance.

6. Delivery Delays

We aim to deliver eligible orders within three business days, but occasional delays may result from circumstances outside our reasonable control, including:

Severe weather or natural disasters
Carrier interruptions
Federal holidays
Incorrect or incomplete addresses
Transportation or regional service disruptions
Delivery restrictions affecting oversized or regulated products

If a delay occurs, we will make reasonable efforts to provide updated information. If an order cannot be fulfilled, we will notify you and issue an appropriate refund to the original payment method.

7. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address, including any apartment, suite, unit, or access information.

If you need to correct an address, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for delivery delays caused by inaccurate information supplied by the customer. If a package is returned to us because of an incorrect address, we will contact you regarding available reshipment or refund options.

8. Split Shipments

An order containing multiple products may arrive in separate packages. If we split an order, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

9. Damaged Packages or Incorrect Products

Please inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping box and label, if applicable

We will review the issue and provide an appropriate replacement, return, or refund solution under our Return & Refund Policy.

10. Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the shipping address is correct.
Check entrances, porches, garages, mailrooms, and other secure delivery areas.
Ask household members, neighbors, or building staff whether they accepted it.
Contact the shipping carrier for delivery details.
Contact us if the package remains missing.

We will assist with reviewing the delivery and submitting a carrier inquiry where appropriate.

11. Refused and Undeliverable Packages

If a package is refused or returned as undeliverable, we will contact you after it is received and inspected. Any refund or reshipment will be handled according to the circumstances and applicable law.

Original shipping costs and carrier return fees may be deducted from the refund when the return resulted from an incorrect customer-provided address or an unjustified refusal, except where prohibited by law.

12. Contact Us

For questions about shipping, delivery, or tracking, contact us:

SAKURA Range hood company
8328 E Valley Blvd, Rosemead, CA 91770

Email: sadaqatkhb123@gmail.com
Phone: +16262888621

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time